Refund and Returns Policy for Wizotis – Home Beauty Devices

At Wizotis, we aim to ensure customer satisfaction with every purchase. Our Refund and Returns Policy is designed to provide transparency and ease when returning or exchanging products. If you’re not completely satisfied with your order, follow the steps outlined below to initiate a return or request a refund.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • Unused: The product must be unused and in the same condition as you received it.
  • Original Packaging: The item must be in its original packaging, including all accessories, manuals, and tags.
  • Receipt or Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required.

Please note that only regular-priced items are eligible for returns. Sale items are non-returnable unless they are defective.

2. Return Timeframe

You have 30 days from the date of purchase to initiate a return or exchange. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.

3. Non-Returnable Items

The following items are not eligible for returns:

  • Used or damaged products: Products that show signs of wear, damage, or tampering are not returnable.
  • Gift cards: All gift card sales are final and cannot be refunded.
  • Personal care items: For hygiene reasons, beauty devices used on the skin or body cannot be returned once opened.

4. Return Process

To start a return, follow these simple steps:

  1. Contact Us: Email us at info@wizotis.xyz or call (843) 991-0993 to inform us of your return request. Please include your order number, a brief reason for the return, and whether you’d like an exchange or refund.

  2. Prepare Your Package: Safely pack the item in its original packaging. Include your proof of purchase.

  3. Ship Your Return: Once you receive approval from our customer support team, ship the product back to our address:

    Wizotis 2500 N Woodlawn Ave
    Metairie, LA 70001-1202
    USA

    Customers are responsible for shipping costs for returns unless the product is defective or incorrect.

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. After inspection, we will notify you of the approval or rejection of your refund.

Refund Details:

  • Approved Refunds: If approved, your refund will be processed, and the amount will be credited to your original payment method within 5-10 business days.
  • Partial Refunds: In some cases, partial refunds may be granted for items not in their original condition, missing parts, or items returned after the 30-day window.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product, contact us via email at info@wizotis.xyz or call (843) 991-0993. Exchanges must be initiated within 30 days of purchase.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange a free return shipping label for defective or wrong items and send a replacement as quickly as possible.

What to include:

  • Order number
  • Photos of the defective or incorrect item

Our goal is to resolve such issues efficiently and ensure you have the correct product in hand.

8. Late or Missing Refunds

If you haven’t received your refund yet, please:

  • Check your bank account: It may take some time for the refund to reflect in your account.
  • Contact your credit card company: Refunds may take up to 10 business days to process.
  • Contact your bank: There may be additional processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@wizotis.xyz.

9. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, don’t hesitate to reach out to us:

  • Phone: (843) 991-0993
  • Email: info@wizotis.xyz
  • Address: 2500 N Woodlawn Ave Metairie, LA 70001-1202,USA

At Wizotis, we prioritize customer satisfaction and are committed to providing a hassle-free return experience. Whether you’re returning a product or seeking an exchange, our team is here to assist you.

Thank you for shopping with Wizotis!